How can we help you?
Frequently asked questions
Shopping with us
On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.
We do! – Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away!
See the individual product page to identify what delivery service available. For more information about Delivery options click here.
On many of our tools. we have a few different delivery options to help you get your parcel whenever it’s convenient for you. We offer Next Day on many tools and 2 additional premium delivery services : one is “Next Day Delivery before 10.30am” and the other is “Saturday Delivery.”
You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.
When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.
We sell various aircraft components and aviation-related parts, including used, new, surplus, inspected, serviceable, and other inventory depending on availability.
FAA approval should not be assumed simply because a product is listed on our website. Any certification or approval claim will be stated only where applicable documentation supports it.
Yes. Used aviation parts may be available. The condition of each product is identified in its individual listing where information is available.
Depending on the product, listings may include part number, alternate part number, manufacturer, serial number, condition, photographs, specifications, and available documentation.
Yes. Contact our sales team with the product name or part number and we can advise what additional information or photographs may be available.
Yes. Contact our sales department with the part numbers, quantities, and shipping destination.
International shipping may be available depending on the product, destination, carrier requirements, and applicable laws and regulations.
Shipping depends on the product's size, weight, destination, packaging requirements, and shipping method.
Calculate shipping cost at checkout
After sale support
Photograph the package and product, retain the packaging, and contact us promptly with your order information.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
Eligible returns require prior authorization. Please review our Return Policy before sending any item back.
You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.
Contact us as soon as possible. Cancellation may depend on whether the order has already been processed, packaged, or shipped.
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.
Documentation varies by product. Contact us with the specific part number and we will advise what documentation is available.
Use the Contact Us page or the contact information provided on our website to submit your part number, quantity, and requirements.
Product help
If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look here. If you can’t find the tool you require, you’re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.
We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can’t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!
All our electrical items come with 6 Months warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website. For more information on warranties click here.
We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.
Do not assume that a product is ready for installation solely because it is listed for sale. Installation suitability, inspection, certification, and airworthiness must be determined by appropriately qualified aviation personnel where required.
Some products may be associated with specific aircraft or systems. Always verify part-number compatibility and technical requirements before purchasing.
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